Terms & Conditions
**Terms and Conditions of Highland Ethiopia Tours**
**1. Booking and Reservations:**
- All bookings and reservations are subject to availability.
- Clients must provide accurate information at the time of booking.
- A deposit or full payment may be required to confirm bookings.
**2. Payment:**
- Payments can be made via bank transfer, Paypal, or other agreed-upon methods.
- Prices are quoted in USD or Euro, unless otherwise specified.
- Full payment is required prior to the commencement of the tour or service.
**3. Cancellations and Refunds:**
- Cancellations must be made in writing and are subject to our cancellation policy.
- Refunds are issued based on the cancellation policy and the terms of our suppliers.
**4. Changes to Bookings:**
- Changes to bookings are subject to availability and may incur additional charges.
- We will make every effort to accommodate changes requested by clients.
**5. Travel Documents:**
- It is the responsibility of clients to ensure they have valid passports, visas, and any required documentation for travel.
- We can provide guidance on visa requirements but cannot guarantee approval.
**6. Health and Insurance:**
- Clients are responsible for ensuring they meet health requirements for travel and have adequate travel insurance.
- We recommend obtaining comprehensive travel insurance covering medical emergencies, trip cancellations, and other unforeseen events.
**7. Liability:**
- Highland Ethiopia Tours acts as an intermediary between clients and third-party service providers.
- We are not liable for any loss, injury, or damage sustained during the tour or service.
- Clients participate at their own risk in activities and excursions.
**8. Force Majeure:**
- We are not liable for any failure or delay in providing services due to circumstances beyond our control (e.g., natural disasters, political unrest).
**9. Conduct:**
- Clients are expected to behave responsibly and respectfully towards local customs, cultures, and laws.
- We reserve the right to refuse service or terminate a tour if a client's behavior is deemed disruptive or inappropriate.
**10. Complaints:**
- Any complaints during a tour should be brought to our attention immediately so we can address them promptly.
- We will strive to resolve complaints in a fair and timely manner.
**11. Privacy:**
- We collect and use personal information in accordance with our privacy policy.
- Client information will not be shared with third parties except as necessary for the provision of services.
**12. Jurisdiction:**
- These terms and conditions are governed by the laws of Ethiopia.
- Any disputes will be subject to the exclusive jurisdiction of the courts in Ethiopia.
**Acceptance of Terms:**
By booking a tour or service with Highland Ethiopia Tours, clients acknowledge that they have read, understood, and agreed to these terms and conditions.
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